Terms & Conditions

Last updated: November 1st, 2025

Welcome to English Touch Residential Cleaning Services (“we,” “us,” or “our”). By booking or using our cleaning services (the “Services”), you agree to the following Terms & Conditions.

1. Services Provided
We offer residential cleaning services, including but not limited to:
– Standard cleaning
– Deep cleaning
– Move-in/move-out cleaning
– Custom cleaning requests
– Add-on services

2. Booking & Scheduling
Bookings can be made via phone, email, or our website. All appointments are subject to availability. Accurate details about your home must be provided at booking.

3. Pricing & Payment
Prices depend on home size, service type, and condition. Payments are due upon completion unless otherwise agreed.

4. Cancellations & Rescheduling
Client cancellations within 24 hours may incur a fee. Same-day cancellations may be charged 100% of the service cost. We may reschedule due to weather, staff illness, or safety concerns.

5. Access to Your Home
You must provide safe and timely access. If cleaners cannot access the home, it may be treated as a same-day cancellation.

6. Safety & Working Conditions
Cleaners cannot move heavy furniture, climb unstable surfaces, or clean hazardous areas. Unsafe conditions may result in service termination.

7. Satisfaction Guarantee
If dissatisfied, contact us within 24 hours. We will return to assess and re-clean if deemed needed. Refunds are not offered.

8. Client Responsibilities
Clients must declutter, secure valuables, and disclose fragile items or damage.

9. Damages & Liability
We are not responsible for pre-existing damage or unstable items. Claims must be made within 24 hours.

10. Pets
Aggressive pets must be secured. Pet waste cleaning is not provided.

11. Privacy
Personal information is protected under our Privacy Policy.

12. Right to Refuse Service
We may refuse service due to unsafe conditions, misrepresentation, or inappropriate behaviour.

13. Changes to Terms
We may update these Terms at any time. Updates will appear on our website.

14. Contact Information
English Touch Residential Cleaning Services
Phone: 587-333-6497
Email: info@englishtouchcleaningservices.com
Service Area: Calgary, Cochrane and surrounding areas