Privacy Policy

Last updated: November 1st 2025

Welcome to English Touch Residential Cleaning Services (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website englishtouchcleaningservices.com (the “Site”) and use our cleaning services (the “Services”).

If you do not agree with the terms outlined in this Privacy Policy, please discontinue use of the Site and Services.

1. Information We Collect
We may collect personal information in the following ways:

When you contact us through our online form.
When you call or email us regarding quotes or bookings.
When you book or pay for Services.
Automatically through cookies and analytics tools.

Types of data we collect include:

a. Personal Information
– Name
– Email address
– Phone number
– Service address
– Billing information
– Details regarding cleaning needs or preferences

b. Usage Information
Automatically collected data such as IP address, browser type, operating system, pages visited, timestamps, and other analytics information.

c. Cookies and Tracking Technologies
Our Site may use cookies or similar tracking technologies to improve user experience and analyze performance.

2. How We Use Your Information
We may use collected information to:

Provide, operate, and improve our Services.
Respond to inquiries and deliver quotes.
Schedule and manage cleaning appointments.
Process payments.
Send confirmations, invoices, and service updates.
Conduct analytics to improve website functionality.
Ensure security and prevent fraudulent activity.

3. Sharing Your Information
We may share your information with:

Service Providers such as payment processors or scheduling systems.
Legal Authorities if required by law or to protect our rights.
Business Transfers if we undergo a merger, sale, or restructuring.
With Your Consent for any other purposes disclosed when you provide information.

We do not sell your personal information to third parties.

4. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this Policy or to meet legal requirements. When no longer needed, we securely delete or anonymize the data.

5. Security of Your Information
We take reasonable administrative and technical measures to protect your personal data. However, no online system is 100% secure.

6. Cookies
You may adjust your browser settings to refuse cookies, but some features of the Site may not work properly without them.

7. Your Privacy Rights
Depending on local privacy laws, you may request to:

Access the personal information we hold about you.
Correct inaccuracies in your data.
Request deletion of your data.
Withdraw consent to marketing communications.
Object to certain forms of data processing.

To submit a request, contact us using the information below.

8. Children’s Privacy
Our Services are not intended for individuals under 16, and we do not knowingly collect data from minors.

9. External Links
Our Site may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy
We may update this Policy periodically. Any changes will be posted on this page with the updated effective date.

11. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:

English Touch Residential Cleaning Services
Phone: 587-333-6497
Email: info@englishtouchcleaningservices.com
Service Area: Calgary, Cochrane and surrounding areas