Home Cleaning FAQ – Calgary, Cochrane & Surrounding Areas

Q: I want to come home to a clean and peaceful space to relax, how can you help?

A: We take care of the cleaning chores for you so that when you walk in the door, you can enjoy a fresh, calm, and spotless home without the overwhelm.

Q: How can English Touch Cleaning Services help me spend more time with my family instead of cleaning?

A: We save you hours each week by handling your home cleaning so you can spend that time making memories with the people who matter most.

Q: I want to feel proud of my home do you help with clutter and deep cleaning?

A: Yes! We provide deep cleaning and optional organization support so you can feel confident and proud when guests come over.

Q: Do you offer house cleaning services in Calgary?

A: Yes! We proudly clean homes throughout Calgary, offering recurring services for apartments, condos, and houses.

Q: Do you clean homes in Cochrane and nearby communities?

A: Absolutely. Cochrane is one of our core service areas, along with surrounding communities.

Q: Which neighbourhoods and surrounding areas do you serve around Calgary and Cochrane?

A: We serve Calgary, Cochrane, and surrounding communities including Airdrie, Bearspaw, Springbank, Northwest Calgary, and more.

Q: Are your cleaners based locally in Calgary?

A: Yes, our team lives locally which means reliable, friendly service from people who care about our community.

Q: How quickly can you book a house cleaner in Calgary/Cochrane?

A: We can often book same-week appointments! Contact us to check the next available opening.

Q: How do I book a cleaning with English Touch Cleaning Services?

A: You can call, message us, or request a quote in person we’ll create a custom plan and schedule your ideal cleaning time.

Q: Do you offer free quotes for home cleaning in Calgary and Cochrane?

A: Yes! We provide free no‑obligation quotes based on your home size and cleaning needs.

Q: How does your pricing work? Is it hourly or flat rate?

A: We offer flat‑rate pricing.

Q: Can I schedule recurring cleanings?

A: Yes, we offer weekly, bi-weekly, and monthly cleaning plans.

Q: Can I customize my cleaning checklist based on my needs?

A: Absolutely, every home is unique, so we tailor our services to match your priorities.

Q: What types of cleaning services do you offer?

A: We offer standard cleaning, deep cleaning, move-in/move-out cleaning, and post‑construction cleaning.

Q: Do you offer deep cleaning services for kitchens and bathrooms?

A: Yes, we target tough grime, tile, baseboards, and appliances to refresh your most-used spaces.

Q: Do you provide move-in and move-out cleaning for rentals or home sales?

A: Yes, we ensure the home is spotless and ready for its next chapter, helping renters secure deposit returns.

Q: Do you offer post-construction cleaning in Calgary and Cochrane?

A: Yes, we remove dust, debris, and fine particles left behind by renovations or builds.

Q: Do you offer organization or decluttering support along with cleaning?

A: Yes, optional light organization can be added to help restore order in messy spaces.

Q: Do you bring your own cleaning supplies and equipment?

A: Yes, we come fully prepared with professional tools and products.

Q: Are your cleaning products safe for children and pets?

A: Yes, we prioritize safe, non‑toxic options whenever possible so the whole family can breathe easy.

Q: Can your cleaners work around pets in the home?

A: Absolutely! Just let us know about your pets so we can make sure they’re comfortable during the cleaning.

Q: Do you offer green/eco-friendly cleaning options?

A: Yes, we can offer eco‑friendly cleaning upon request.

Q: Are your cleaners insured and background checked?

A: Yes, your home is protected by fully vetted, trained, and insured cleaning staff.

Q: What satisfaction guarantee do you offer?

A: If anything is missed, we’ll return to make it right your happiness matters most.

Q: Will I have the same cleaner every visit?

A: We do our best to provide consistency, so your cleaner knows your home and preferences.

Q: Can I be home during the cleaning?

A: Of course! Whether you’re home or away, we’re flexible and work around your comfort.

Q: Do you provide disinfecting services for high-touch surfaces?

A: Yes, we disinfect frequently used areas like door handles, switches, counters, and bathrooms.

Q: Can you help reduce dust and allergens in the home?

A: Our cleaning helps improve air quality and reduce irritants, especially in bedrooms and common spaces.

Q: Do you provide office cleaning services in Calgary or Cochrane?

A: Yes, we clean home offices, small business spaces, and commercial areas.

Q: Do you offer cleaning for small businesses or home-based offices?

A: Absolutely we help businesses maintain a tidy, professional environment for employees and clients.

Q: What should I do before the cleaners arrive?

A: A quick tidy of personal belongings helps us focus on cleaning surfaces efficiently but if you need help, we’re happy to work around your setup.

Q: How long does a typical cleaning take?

A: It depends on your home size, cleaning frequency, and service type we’ll give an estimate during booking.

Q: What forms of payment do you accept?

A: We accept multiple secure payment options including e‑transfer and other convenient methods.

Q: What is your cancellation policy?

A: We kindly ask for 48 hours’ notice in advance to allow scheduling adjustments, details will be shared at booking.